Certifications & Guides
Two-tier certification for ushers and house managers, paired with self-serve guides on wayfinding, accessibility, and the everyday details of running a great house.
What We Do
Practical, front-of-house expertise built from two decades in the house.
Training & Consultations
Hands-on staff training tailored to your venue, timed ahead of opening night, plus ongoing consulting for whatever comes up mid-season.
Patron Passport
A reporting platform built for front-of-house teams to track patron sentiment, complaints, and staff performance in one place.
Why The Patron Promise
"A patron's relationship with your venue doesn't begin when the curtain rises. It begins the moment they walk through the door. I built The Patron Promise to help venues turn that first moment into a lasting one, so patrons don't just attend a show. They come back."